Privacy & Policies
Tietosuojaseloste and terms of service
Updated: huhtikuu 2025 · Bloomhive (Cleava Cleaning Services)
1. Data controller
Bloomhive (Cleava Cleaning Services) · Business ID: 3567546-2 · Email: info@cleava.fi · Phone: 045 187 8083
2. Processed personal data
- Nimi and contact details (puhelinnumero, email)
- Osoitetiedot (postal code, palveluosoite)
- Tilaushistoria and palvelutiedot
3. Purposes
- Cleaning services tarjoaminen and contract's filling out
- Contact regarding quote requests
- Asiakassuhteen maintenance
- Statutory of obligations filling out
4. Data subject's rights
You have on right check, correct or delete your data. Ota contact: info@cleava.fi
Maksuehdot
Valid on all of Cleava's services
Payment term
Cleava's invoices have 7 day payment term invoice from the date. This applies to all services: home cleaning, moving cleaning, office cleaning, window cleaning, deep cleaning, specialist cleaning and stairwell cleaning.
A short payment term allows to us flexible and high-quality service maintenance.
Approved maksutavat
- Bank transfer (by invoice)
- Verkkomaksu
- Korttimaksu
Late maksut
Payment term for exceeding we charge late interest Interest Act's in accordance with. A notice is first sent by email. For recurring for late payments voidaan collect reminder fees.
Household tax deduction
About home cleaning services you can claim household tax deduction in your taxes. Deduction on 35% of the labor cost, at most 1 600€ persons per per year. Claim deduction in the OmaVero service (vero.fi).
Peruutusehdot
Valid on all of Cleava's services
Peruutus before the agreed time
- Yli 48 hours in advance:Free cancellation. No kuluja.
- 24–48 hours in advance: 50% service about the price is charged.
- Less than 24 hours in advance: 100% service about the price is charged.
Access to the location
If cleaner no enter at the agreed time to the location (wrong keys, no answer, access blocked), is considered se a late cancellation and 100% service about the price is charged.
Aikataululliset changes
Schedule changing on possible free of charge, when change request is done at least 48 hours before the agreed time. Ota contact: info@cleava.fi or phone 045 187 8083.
Complaints and satisfaction guarantee
If are not satisfied cleaning with the result, ota contact 24 hour within about the service. We will return to fix shortcomings free of charge. Complaints is processed 2 within business days.
Ylivoimainen obstacle
Cleava is not responsible for delays or for cancellations, that are due to force majeure, such as sudden illness, serious accident or other unforeseen events. In such situations we agree uusi time as much as possible pian.
Contact
Bloomhive · Holmankorpi 3F, 02210 Espoo
Email: info@cleava.fi
Phone: 045 187 8083
Customer Service: Ma–Pe 8–18, La–Su 12–16